meloim.hu Help — work sheets, service tickets, orders and company control
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User guide

Help for using meloim.hu every day

A practical, feature-based guide for tradespeople and company teams: quotes, work sheets, service tickets, orders, client portal, calendar, roles, profile, clients and leads.

Quick start

The most important steps so the system is usable from day one.

1. Complete your profile

On the Profile page, add your basic details, trade, service area, phone number, tax number and billing data. The profile status block shows what is still missing for a trust-building appearance.

1 Open profile
2 Fill in trade, city and contact details
3 Add tax number, registered address, logo, signature and references
2. Add clients

In the Clients menu you can build your own client database. It can recognize existing clients by phone number and fill company data based on tax number.

1 Add new client
2 Add phone, email, address and tax number
3 Use NAV/Billingo company lookup if there is a tax number
3. Choose the workflow mode

Work sheet mode is best for detailed jobs that start from a quote. Service ticket mode is for service, maintenance, orders, callouts and ad-hoc repairs. In a company account, the owner’s choice applies to the team as well.

1 Work sheet mode: quote, work sheet, client portal
2 Service ticket mode: issue ticket, order, service, maintenance
3 In a company account, the owner sets the direction

Quote Generator

Standalone quotes that can be prepared quickly, with PDF, smart labor fee help and email sending.

Create new quote

In the Quote Generator you can enter client data, quote name, date, currency, VAT rate and itemized prices. Saved quotes can be edited later.

Itemized prices Currency VAT PDF
Meloim helper labor fee support

Based on the items, the Meloim helper can suggest a labor fee line. It is not a mandatory price, just a quick estimate you can freely edit.

Smart estimate Fast pricing Editable
Send quote by email

For saved quotes, the Mail button opens a modal. Recipient, subject and message can be edited, and the email contains the quote PDF link.

Mail modal PDF link Can be sent to client
Quote to work sheet

If the client accepts the quote, you can create a work sheet from it in one click. The system copies the client and items.

Conversion Client creation Item transfer

Work sheets and client portal

The work sheet is the central document for a job: prices, photos, documents, status, signature and client communication in one place.

Statuses and editing flow

Work sheet statuses guide the job: survey, quote sent, in progress, done, paid or rejected. Moving back to earlier statuses is limited to protect agreements.

Client portal with PIN code

Every work sheet has a unique client portal link and PIN. The client can see the quote, status, photos and documents, and can request extra work from there.

Extra work handling

The client can request extra items in the portal. They appear as incoming requests and can be edited, accepted and moved into the work sheet items.

Photos and documents

You can upload photos into survey, before, during, after, plan and other categories. PDFs, Word, Excel, plan files and archives can be handled as documents.

Work time and tasks

Inside the work sheet you can use a work time log and task list. This helps track daily progress, tasks and accounting.

Two-way reviews

After closing a job, the client can review the tradesperson and the tradesperson can review the client. This later supports trust and profile quality.

Service tickets, orders and service workflows

Service tickets are for jobs that need quick assignment and on-site documentation: issue tickets, orders, service, maintenance, callouts or ad-hoc tasks.

Issue ticket or order?

Start an issue ticket for repairs, troubleshooting or unexpected callouts. Use an order when a planned task must be assigned and documented, but a full quote-based work sheet flow is not needed.

Simple status change

A service ticket moves forward with one button: work accepted, on the way, in progress, completed. The system logs each status change to the minute.

Material list with smart suggestions

Used materials can be recorded separately. If you have added a material once, the system can suggest it later, making entry faster.

Unassigned and delegated tasks

In company mode, a service ticket can be created without an assignee. The owner or dispatcher can later assign it to the right service worker, who then works only with their own tasks.

Closing photos

When closing the job, you can upload photos. This can be useful proof after service, maintenance or repair.

Name, signature and PDF

On closing, the client’s full name and signature are required. Then the PDF service ticket is created, which can be opened, downloaded and sent to the client.

Client notification on closing

The system can email the client on closing, when the PDF service ticket has already been generated and can be attached. This way they receive the documented, signed work instead of an unfinished state.

Quote requests and leads

The request system helps visitors send concrete work opportunities instead of only browsing.

Receiving new jobs

Matching quote requests appear in the Leads / New jobs section. The system considers trade, city and service area.

Client and work sheet after acceptance

On acceptance, the system can create the client and work sheet, and the client can be notified that a tradesperson is handling the request.

Simple use at launch

The goal is for tradespeople to try the system quickly, so the main functions are free to use. If the workflow changes later, you will receive clear information in advance.

Calendar, deadlines and daily summary

The calendar brings together work sheet dates, service tickets, custom events and reminders so you can quickly see what needs attention in the morning.

Work start and end

You can optionally add when the work sheet or service ticket starts and how long it lasts. If it has a time, it can appear in the calendar and daily overview.

Custom calendar event

You can add separate calendar events such as on-site survey, callback, material purchase or internal task. These do not have to be linked to a work sheet.

Reminders

Reminders can be set for events. The goal is to keep important deadlines and daily tasks from getting lost among calls and messages.

Daily email summary

If you have open jobs, sent quotes or upcoming events, the system can send a daily summary. The email has a clear unsubscribe button and it can also be disabled in settings.

Company control and permissions

Company mode is for teams: owner, dispatcher and service worker can use the system with separate roles and shared company settings.

Company settings center

Company settings handle company data, owner data, billing, notification rules, team, roles, service ticket categories and fleet. This is now the central place instead of a separate company team menu.

Owner

The owner sees and manages the company account, team, clients, selected workflow mode, work sheets or service tickets and main settings. This role is created first during company registration.

Dispatcher

The dispatcher manages quotes, clients, work sheets or service tickets. They can create new jobs, add clients, watch deadlines and assign work to the right colleague.

Service worker / staff member

The service worker gets a simplified interface: assigned jobs, calendar and needed team contacts. Financial data, full client list and profile settings are not part of their view.

Company notifications

Notifications can be configured for unassigned service tickets, delegation, status changes or vehicle warnings. This lets dispatchers and service workers see what matters to them.

Vehicles and service

Company vehicles can be managed in a separate menu. The vehicle, service, event, mileage and next important date can be recorded.

Custom service ticket categories

A company can create its own categories to separate issue tickets, orders, maintenance, service or ad-hoc callouts.

Notifications and updates

The system has its own notification interface so important changes, updates and admin messages do not get lost.

System messages

The bell on the dashboard shows when a new notification arrives. It can be an important feature, maintenance information or an admin message.

Changelog in plain language

Previous developments can be reviewed in Updates / changelog. This helps understand what changed and what new option appeared.

Report bug or idea

Reported bugs and ideas help refine the interface. For company workers this may be intentionally simplified or hidden so they only see the needed functions.

Profile and appearance

Your profile is your online business card: trade, photos, skills, guide prices and trust elements.

Autosave

On the Profile page, several fields save automatically, such as name, address, phone, tax number, trade, guide prices and settings.

Service area and smart radius

Based on base city, ZIP code and target cities, the system can help manage your service area more accurately, including nearby towns.

Edit public profile

On the Edit profile page, you can add profile photo, reference photos, description, skills and company data. These strengthen your public profile.

Profile status

The profile editor shows a percentage status indicator and the next important step. The dashboard only warns you if something meaningful is still missing.

Reference folders

You can organize reference photos into folders such as bathroom, garden, car detailing or repair. This makes the public profile clearer and more professional.

Trust signals

The public profile can highlight verified email, reference photos, reviews, closed jobs, company profile and registration age if available.

Directory and highlighted spots

The tradesperson directory shows only a selected, limited number of tradespeople. VIP highlighted spots can later work as valuable visibility positions.

Billing and company data

Billing data and API keys are useful if you want to invoice faster from work sheets or client data.

Tax number and billing data

The profile can store tax number, registered address, business name and related billing data. These can appear on quotes and PDFs.

Billingo and Számlázz.hu API

API keys added on the Profile page can later automate or speed up billing.

Client company data lookup

On the Clients page, name and address can be looked up by tax number, reducing manual entry for company clients.

Common issues and quick fixes

If something does not work as expected, start with these steps.

Email is not sent

Check whether PHP mail() works on the hosting. If quote email is not sent, the Quote email send failed message in error_log can help.

The PDF does not open

Check that the link contains the quote or work sheet ID and token. Private documents are not available without a token.

A data field is not updating

For profile data, wait a moment for autosave, then refresh the page. If a red error appears, error_log shows the exact cause.

FAQ

What is the difference between Help and the Knowledge base?

Help explains how to use meloim.hu step by step. The Knowledge base contains longer professional, SEO-friendly articles and business explanations.

Does the client need to register?

No. The client portal works with a PIN and unique link, so the client can follow the job without registration.

Does the quote email send an attached PDF?

The system sends a secure PDF opening link by email, the same one used by the PDF button.

How is the service ticket different?

The service ticket is for documenting quick service, maintenance, callouts, orders or repairs. It handles status, material list, photos, client signature and PDF service ticket.

How is the company account different?

The company account is built for teamwork: owner, dispatcher and service worker roles, assignable work sheets or service tickets, and a simplified field interface.

Where is company team management?

Company team and roles moved into the company settings center. Company data, notification rules, categories and fleet can be managed there as well.

When does the client receive an email about a service ticket?

For service tickets, email should be sent to the client when closing, once the PDF is generated and attachable. This way the client receives the finished, signed document.

Where do calendar events appear?

Work sheet or service ticket start and end times, plus separately added custom events, appear in the calendar.

Can the daily summary email be turned off?

Yes. It can be disabled with the unsubscribe button at the bottom of the email or in settings.

Where can I enter the tax number?

On the Profile page in Billing data.

What does it mean that all functions are currently free?

During the launch period, the goal is to build the tradesperson database and real usage, so the main functions are free. If the business model changes later, separate clear communication is required.

Business tips and SEO-friendly explanations?

Help is a practical guide. The Knowledge base uses longer educational articles to explain what the system is useful for.

Open knowledge base